Returns
Coffee is personal. So is how we handle it when something's off.
The short version
Coffee is a perishable product, which means we can't accept returns of opened bags — food safety regulations and basic common sense. But if anything is wrong with your order, we'll make it right. Damaged in transit, wrong coffee shipped, missing items, didn't arrive: email us within 14 days and we'll send a replacement, issue a refund, or apply store credit — whichever you prefer.
Reach us at ketan.patel@tideandbean.coffee. We respond personally, usually within a business day.
If your order arrives damaged or incorrect
Email us within 14 days of delivery with:
- Your order number
- A short description of what went wrong
- A photo if there's visible damage (helpful but not required)
We don't ask you to ship anything back — doesn't make sense for coffee. We'll send a replacement, refund the affected items, or apply store credit, your choice. Made right, every time.
If the coffee just isn't for you
Taste is personal, and specialty coffee covers a wide range of flavors. A natural-process Ethiopia tastes nothing like a dark Sumatra, and one of them might not be your cup.
We can't take back opened bags, but we'd love to help you find a coffee you actually love. Try the Find Your Coffee quiz — three questions and a personalized recommendation. Or email us and tell us what you didn't like; we'll point you at something better-suited.
Order cancellations and modifications
Once an order is placed, it enters our roasting partner's queue within minutes. The window for cancellation or modification is short:
- Before the order has been roasted and shipped: We can usually modify (swap a coffee, change shipping address) or cancel. Email us as soon as possible.
- After the order has shipped: We can't modify it, but we can work with you on a replacement, refund, or store credit if something's wrong on arrival.
Because coffee is roasted to order, the cancellation window is shorter than for most retail products — sometimes just a few hours after you place the order. Reach out fast and we'll do what we can.
Refunds
When we issue a refund, we refund the full amount you paid, minus payment processing fees. (The credit card networks don't return processing fees on refunded transactions, so we can't either.) For most orders this difference is small — a couple of dollars on a typical order.
If an issue is our fault — wrong coffee shipped, damaged in transit on our end, processing error — we cover the full refund including the fees. Our problem to fix, not yours.
Refunds typically appear in your account within 5–10 business days, depending on your bank.
Subscriptions
We don't offer subscriptions yet, but they're coming. When we launch them, cancellation and pause options will be self-serve from your account — no hoops, no friction. We don't want to grow by trapping customers; we want to grow because the coffee is good.
Still have questions
Email ketan.patel@tideandbean.coffee. We're a small team and we answer email ourselves. The FAQ also covers the most common questions, and our Shipping page covers timing and delivery.
Last updated May 2026.
